Our dedicated support team is here to help you with monetization, campaigns, API integration, and any other questions you may have.
ZoneLab Technologies LTD
71-75 Shelton Street
Covent Garden
LONDON
WC2H 9JQ
United Kingdom
Our support team is available to assist you:
Premium publishers and advertisers receive priority support.
Get instant answers from our support team through live chat. Available 24/7 for all users.
Average response time: < 2 minutes
Submit a detailed support ticket for complex issues that require technical investigation.
Response within: 2-4 hours
Contact us via email for comprehensive support and detailed assistance with any inquiries.
Response within: 24 hours
Our average response times vary by channel: Email (within 24 hours), Support Tickets (2-4 hours during business hours, 4-8 hours outside business hours). Premium publishers and advertisers receive priority support with faster response times.
Yes! We provide support in multiple languages including Spanish, French, German, Portuguese, Russian, Arabic, Japanese, and Chinese. Please specify your preferred language when contacting support, and we'll connect you with a representative who speaks your language.
When reporting technical issues, please include: 1) Your account ID/username, 2) Detailed description of the issue, 3) Steps to reproduce, 4) Screenshots or screen recordings, 5) Browser/device information, 6) Error messages (if any), 7) Time and date of occurrence. This helps our technical team resolve issues faster.
For urgent issues requiring immediate attention: 1) Email support@zonelab.io with "[URGENT]" in the subject line, 2) Submit a support ticket with "URGENT" priority level, 3) Use the contact form on this page and select "Urgent" priority. Our 24/7 team monitors all urgent requests.
Our support team operates 24/7/365. While our main office in London operates Monday-Friday 9:00 AM - 6:00 PM GMT, our global support team ensures coverage at all times. For premium accounts, we offer dedicated 24/7 support with faster response times.
For sales inquiries and partnership opportunities: 1) Email info@zonelab.io, 2) Use the contact form on this page and select "Partnership Inquiry" as the subject. Our partnership team typically responds within 1 business day.