Privacy Policy

This section provides information in compliance with our GDPR obligations for publishers and advertisers using our services, and for data subjects located in the EEA countries. We aim to provide clear information about the processing of personal data.

The GDPR requires us to identify the legal ground we're relying on to process personal data about you. Our legal grounds for processing your personal data as described in this Privacy Policy will typically be because:

• You provided your consent. To store and access information on your device, we rely on your consent. For this "cookie consent" (which applies not only to "cookies" but also to mobile ad identifiers), to fulfill our obligations under the ePrivacy Directive, we rely on mobile app developers, advertisers and publishers and oblige them contractually to pass on only legally obtained data. We may choose to obtain consent in other cases as well, in which case we will adhere to applicable laws relating to consent and its withdrawal.
• The processing is in our legitimate interest. In some cases, we use legitimate interest as a legal basis for processing personal data to provide our and our commercial partners' services. A legitimate interest we rely on, for instance, is the tailoring of offers and opportunities to obtain in-game rewards to users of mobile applications and services, which is beneficial to users and offers them a value exchange and goes beyond the original collection of mobile ad identifiers and also includes providing analysis of and reporting about ad campaigns. We also rely on legitimate interest when we use personal data to maintain the security of our services, including fraud detection and identifying and fixing bugs.
• Contractual Relationships. Sometimes, we process personal data as necessary under a contractual relationship we have, such as our customer records and contact information.
• Legal Obligations. Finally, some processing of data may be necessary for us to comply with our legal or regulatory obligations.

As a general matter, we retain your personal data for as long as necessary to provide our services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

ZoneLab has established comprehensive data retention policies that specify retention periods for different categories of personal data, ensuring compliance with legal requirements while respecting your privacy.

As a data subject covered by the GDPR, you have certain rights about the personal data that data controllers hold about you, including the right of access, right to request correction, right to be forgotten (i.e., deletion), and right to object to processing (including profiling for online ad targeting).

• Right of Access: Upon your request, we will provide you with a readable copy of the personal data that we keep about you, within 40 days, subject to verifying your identity.
• Right to Rectification: We allow you to challenge the data that we hold and you, where appropriate, you may have the data: erased, rectified, amended or completed.
• Right to Object: You have the right to object to certain types of processing, including direct marketing and profiling.
• Right to Restriction: You can request restriction of processing in certain circumstances, such as when you contest the accuracy of your data.
• Right to Data Portability: Where applicable, you have the right to receive your data in a structured, commonly used format and transmit it to another controller.

To exercise any of these rights, please contact us at privacy@zonelab.io. We will respond to your request within the timeframes required by applicable law.

ZoneLab reserves the right to update (amend) this Privacy Policy from time to time to reflect changes in the law, our data collection, and use practices, the features of our services, or advances in technology. When we do, we will revise the updated date at the top of this page.

If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Any such modifications become effective upon your continued access to and/or use of the website after we post the changes on the website or otherwise provide you with notice of such modifications.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

To submit a request for ZoneLab customer support, you must submit a working email address. This is required for us to be able to communicate with you about investigating and resolving your support issue. Providing this info for support, the user acknowledges and agrees to the terms of use.

Emails and other information submitted for support purposes will only be used for support purposes. Depending on the circumstances, this may require us to share your information with the advertiser and publisher whose advertisement and app are involved.

We implement appropriate security measures to protect support communications and ensure that your information is handled confidentially and in accordance with this Privacy Policy.